Ohio Department of Veterans Services

John Cook Ohio Department of Veterans Services
Work Phone: 614-466-2254
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Steven Cook Ohio Department of Veterans Services
Work Phone: 740.364.8162

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Jonathon Field Ohio Department of Veterans Services
Work Phone: 614-466-7635

Black Belt

Black Belt – November 2016

Lean Liaison for the Ohio Department of Veterans Services

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Photo of  Patrick R. Finical
Patrick R. Finical Program Administrator Ohio Department of Veterans ServicesVeterans Services Section
Work Phone: 614-728-3068

Green Belt

Wave III

Patrick R. Finical works in the Veterans Services Section at the Ohio Department of Veterans Services (ODVS). Patrick’s work with ODVS includes collaborating with Ohio’s colleges to improve veterans services, coordinating the ODVS advisory committee, and work with County Veterans Service Offices around the state. Patrick is a Marine Corps veteran himself and makes high quality service to fellow veterans a personal and professional priority.

Favorite Quote: Become the kind of leader that people would follow voluntarily; even if you had no title or position. (Brian Tracy)

Initial Green Belt Project: County Goal-Setting Dashboards

Problem Statement: Ohio’s 88 County Veterans Service Commissions are tasked with connecting veterans to Department of Veteran’s Affairs disability compensation and pension.

Rating the county performance in these areas is difficult due to the different demographics of each county. This project will contextualize the counties’ performance in these areas by looking at their connection rates along with the economic and social factors that are correlated with higher or lower connection to veteran’s benefits. This will allow for more detailed understanding of each county’s situation and, ultimately, more veterans getting the benefits they deserve.

Goal Statement: This project will help to identify counties that are employing best practices so that such practices can be spread around the state.

Noteworthy Findings: Already, we have noticed several counties that appear to be performing better than expected.

Progress to Date: Large amounts of data have been collected. We are developing a numerical index to quantify the strength of factors within each county and about each county that correlate to higher connection rates.

Results: Project is currently in the planning/development stage.

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Lucas Grimm Ohio Department of Veterans Services
Work Phone: 419-625-2454 x1358

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Dwayne Henson Ohio Department of Veterans Services
Work Phone: 419-625-2454 x1356

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Rachael Jones Ohio Department of Veterans Services
Work Phone: 614-466-6095

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Photo of  Craig  Selka
Craig Selka Support Services Manager, Lean Liaison Ohio Department of Veterans Services
Work Phone: 419-625-2454 ext. 1611

Green Belt

Wave III

Craig Selka, a 13-year public employee, oversees the support services departments at the Ohio Veterans Home in Sandusky, Ohio. He obtained his BBA from the University of Toledo and is currently persuing his MBA at Ashland University.

Favorite Quote: Coming together is a beginning. Keeping together is progress. Working together is success.” (Henry Ford)

Initial Green Project: Domiciliary Meal Service Standardization

Problem Statement: There is a great deal of inconsistecy and ambiguity in the manner of meal service in the Ohio Veterans Home domiciliary dining room. Long waiting times, diners being served out of order, and inconsistent orders being delivered are several of the diners’ most common complaints.

Goal Statement: Decrease wait time, establish proper service sequences, and eliminate order errors over the next several months.

Noteworthy Findings: No findings to report at this time

Progress to Date: Define Phase

Results: Pending

Add to Address Book Updated 9 months agoReturn to top.