Ombudsman, Quality Improvement Coordinator
Ohio Department of AgingElder Rights Division
Black Belt training completed January 2015
Lean Liaison for the Ohio Department of Aging
A Long-Term Care Ombudsman for nearly 20 years, with the Department of Aging for 18. An advocate for consumers and quality. Certified public manager with bachelor’s degree in administrative management.
Participant in Kaizen and Lean events, facilitated brainstorming and process mapping for several projects including the Enterprise Grants Management project, assisted with action registers and implementation of completed projects.
Education: Bachelor of Science in Administrative Management, University of Cincinnati; Black Belt (June 2015); Certified Public Manager (May 2009)
Has served as a Kaizen Event team member
Served as a Lean resource in Enterprise Grants Management project (2014-2015)
Expertise include 5S, root-cause analysis, and process mapping
Has presented informational sessions about Lean, Kaizen, and/or Six Sigma
Informally coached another person or people on certain aspects of Lean, Kaizen, and/or Six Sigma
Formally mentoring/coaching an individual, helping them expand and use their Lean-related know-how and skills