Agency Integration Lead
Ohio Shared Services, OBM
John is the Agency Integration Lead at Ohio Shared Services. He and his team are responsible for analyzing current state processes for agency partners, and guiding those agencies through the transition to Ohio Shared Services.
Green Belt Project: OSS Training Plan “Kaiju”
Problem Statement: Currently, there are multiple “training plans” (depending on the service line and the individual’s position) and a lack of resources to address the training needs, resulting in: unhappy customers, low morale, unmet goals, a lack of efficiency, non-standardized training, unclear expectations, untrained staff, agency complaints, low utilization, and high call volume.
Goal Statement: Design a repeatable, sustainable training plan for OSS staff starting with OBM orientation and continuing through ongoing development. The plan needs to address OSS training needs and identify resources, roles, and responsibilities.
Noteworthy Findings: Scope creep can sneak up on you; mutiple root causes to the problem statement.
Results: Narrowed the scope to those things that are within our immediate control, developed a compreshensive solution and implementation plan.