Support Services Manager, Lean Liaison
Ohio Department of Veterans Services
Craig Selka, a 13-year public employee, oversees the support services departments at the Ohio Veterans Home in Sandusky, Ohio. He obtained his BBA from the University of Toledo and is currently persuing his MBA at Ashland University.
Favorite Quote: Coming together is a beginning. Keeping together is progress. Working together is success.” (Henry Ford)
Initial Green Project: Domiciliary Meal Service Standardization
Problem Statement: There is a great deal of inconsistecy and ambiguity in the manner of meal service in the Ohio Veterans Home domiciliary dining room. Long waiting times, diners being served out of order, and inconsistent orders being delivered are several of the diners’ most common complaints.
Goal Statement: Decrease wait time, establish proper service sequences, and eliminate order errors over the next several months.
Noteworthy Findings: No findings to report at this time
Progress to Date: Define Phase